Welcome to the  CRC Lab NYC  web site  www.crclabnyc.com (the "Site") provided to you by  Cobalt Balloon LLC brand, its affiliate and subsidiary companies ( " CRC Lab NYC"  “us” or “we”). This Privacy Statement addresses  CRC Lab NYC ’ practices regarding information collected from users who are seeking certain home or care services (“Service Seekers”) as well as users providing services over the Site, including contractors, caregivers or other service providers (“Service Providers”), and only addresses information collected directly through or from the Site – it does not address or govern any information gathering, use, or dissemination practices related to information collected from the user (sometimes referred to as a “visitor,” "you" or "your") other than directly through or from the Site, such as from telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media.  CRC Lab NYC can be contacted at  info@crclabnyc.com . This Privacy Statement is incorporated into  CRC Lab NYC's  Terms of Service by reference, as if set forth fully therein, which must be reviewed and accepted by you.
 

1.         Collection of Personal Information from Site Visitors
 
Except as specifically set forth herein,  CRC Lab NYC  may collect or track (a) the home server domain names, date and time of your visit, type of computer, the originating IP address, files downloaded, search engine used, operating system, and type of Web browser of visitors to the Site; (b) the e-mail addresses of visitors that communicate with  CRC Lab NYC  via e-mail; (c) information knowingly provided by the visitor in online forms, registration or membership forms, contest entries, surveys, e-mail, and other online avenues (including, without limitation, demographic and personal profile data); (d) aggregate and user-specific information regarding which pages a user accesses; and (e) financial information provided by a user, including credit card number and billing address, retained by our payments processing vendor only in order to process credit card payments to  CRC Lab NYC . Specifically, and in order to register as a  CRC Lab NYC  member and to access certain features of the Site, including being listed as a Service Provider or a Service Seeker, you may be required to provide additional personal information such as your name, address and other relevant personal information in your registration profile in order to obtain registration and to provide or obtain services. If you do not wish to provide such information to the Site, you will be unable to register and/or to provide or obtain services from the Site.
 
If you are a Service Provider registering with the Site,  CRC Lab NYC  may collect additional information about you and your company including the tax identification number, the year your business was established and the number of employees. With regard to Service Providers and in order to process any requested background screening,  CRC Lab NYC  may collect your Social Security Number, as well as information from independent third party verification sources, including the company Acxion, and other online and off line services, including your criminal history. Use of such background screening procedures is voluntary.
 
In order to utilize some features of the Site, users may have to pay a fee, and thus additional financial information will be required at the time of purchase. CRC Lab NYC may collect the credit card information and billing address of any registered user, including Service Seekers and Service Providers, who directly request participation in certain programs and features of the Site requiring payment, such programs may include Platinum Membership, being listed as an Emergency Service Provider, or performing background screening. Such financial information is not maintained by CRC Lab NYC, and instead is maintained and housed by our payments processing center vendor, Authorize.Net, for the purpose of processing payments made to CRC Lab NYC . While CRC Lab NYC enters into agreements requiring that its payment processing center vendor keep financial information confidential and secure in accordance with this Privacy Statement, CRC Lab NYC does not control these third parties and is not responsible for the privacy practices of these third parties.
 
 CRC Lab NYC  may place Internet “cookies” on your hard drive. Internet cookies are small amounts of data that contain a unique identifier that many web sites frequently send to your web browser to be stored on your computer’s hard drive in order to save data about you, such as your name, password, user-name, screen preferences, and the pages of a site you have viewed. When you revisit the Site, CRC Lab NYC may recognize you by your Internet cookies and customize your experience accordingly. You may decline Internet cookies by using the appropriate feature of your Web browser software, if available.
 
 CRC Lab NYC  may also use Web bugs to gather, store, and track certain information related to your visit to and activity on the Site. A Web “bug” is a file object, which can be a graphic image such as a transparent one pixel-by-one pixel graphics file, which is placed on a Web page or in an e-mail message to monitor user activity. A Web bug can gather, for example, the IP address of your computer, the time the Web page was viewed, and the type of browser used.
 
When a visitor performs a search within the Site,  CRC Lab NYC , without limitation, may record information identifying the visitor or linking the visitor to the search performed.  CRC Lab NYC may also record limited information for every search request and use that information to solve technical problems with the services available directly or indirectly in connection with the Site and to calculate overall usage statistics.
 
 
2.         Use of Personal Data Collected
 
Personal data collected by  CRC Lab NYC may be used by  CRC Lab NYC  for many reasons, for example, for fulfillment of a requested transaction such as a service request or a background screening, for recordkeeping, for editorial and feedback purposes, for marketing and promotional purposes, for a statistical analysis of users’ behavior, for product development, for content improvement, or to customize the content and layout of the Site. Aggregate data on visitors’ home servers may be used for internal purposes, and individually identifying information, such as names, postal and e-mail addresses, phone numbers, and other personal information which visitors voluntarily provide to  CRC Lab NYC  may be added to  CRC Lab NYC ’ databases and used for future calls and mailings regarding Site updates, new products and services, and upcoming events. Third party information provided by users, such as the email addresses of friends and family, may be used for marketing and promotional purposes.
 
As a benefit to registered Service Seekers and Service Providers,  CRC Lab NYC  will include a users name and relevant personal information in his or her profile. Each individual’s profile is accessible through the Site. If you are or become registered on the Site, You agree that your name and certain registration information provided to  CRC Lab NYC  may be made publicly available on the Site through your profile. You have the right to specify whether certain other personal information in your profile is publicly available or not. From time to time, we may need to contact you for registration-related activities (e.g., renewal notices, etc.). You agree that we may use your personal information for such membership-related contacts with you. We may also desire to contact you for market research purposes or to provide you with marketing information we think would be of particular interest. You will have the option of not being contacting by us and opting-out of such contacts by setting the appropriate option in your profile.
 
 CRC Lab NYC  reserves the right to monitor all communications posted to the Site through its Forum Post and Comments features.  Such voluntary information posted by you may be collected by  CRC Lab NYC .  CRC Lab NYC may also use non-personally identifiable information regarding services requested through the Site for statistical analysis, product development, marketing and research. 
 
3.         Disclosure of Personal Data to Third Parties
 
Aggregate data on users’ home servers and individually identifying information, such as names, postal and e-mail addresses, phone numbers, may be provided to third parties such as marketing firms. CRC Lab NYC may share the personal data you provide to us with other  CRC Lab NYC entities and/or business partners who are acting on our behalf to help us provide you with our products and services.
 
Personal information provided by users through the Site, including the sharing of certain Service Seeker information with potential Service Providers, and vice versa, will be used in the operation of the Site and in order to provide services requested. Any personal information provided by you on the Forum Post or Comments features may be read by other users, and could potentially be used by such third parties to send you unsolicited messages.
 
Identifiable and non-identifiable visitor information and data may be disclosed or distributed to another party with which  CRC Lab NYC  enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, or to a third party pursuant to a subpoena, court order, or other form of legal process, in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process, or if determined by CRC Lab NYC in its sole judgment that such disclosure or distribution is appropriate to protect the life, health, or property of  CRC Lab NYC  or any other person or entity.
 
While CRC Lab NYC may undertake efforts to see that any third party to which CRC Lab NYC   shares, rents, sells, or otherwise discloses personal data is under a contractual obligation to use the personal data solely for the purposes for which the data was disclosed, such third parties are independent third parties over which CRC Lab NYC exercises no control. CRC Lab NYC is not responsible for, and will not be liable for, the conduct, actions, omissions, or information handling or dissemination practices of third parties.
 
4.         Security Measures and Communicating with CRC Lab NYC
 
CRC Lab NYC has contracted with Authorize.Net and is registered with the Authorize.Net Verified Merchant Seal program in order to provide safe and secure credit card and electronic check transactions for our customers. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy
 
CRC Lab NYC has implemented physical, electronic and procedural security features that are designed to prevent the unauthorized release of or access to personal information. Despite CRC Lab NYC efforts to protect your personal information, the confidentiality of any communication or material transmitted to or from CRC Lab NYC   via this Site or e-mail cannot be and is not guaranteed. In addition, you understand that the technical processing and transmission of the Site content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Accordingly, CRC Lab NYC is not responsible for the security of information transmitted via the Internet. Instead of communicating with CRC Lab NYC via e-mail  info@crclabnyc.com  or the Internet, visitors can contact CRC Lab NYC by regular mail at  CRC Lab NYC 10 east 53 Street, New York, NY, 10022 .
 
In addition, to protect your personal information, never share your password with anyone, and if you feel that your password has been discovered, you should change it immediately by logging on to the Site and accessing your profile to change your password using the “Edit Personal Profile” feature.
 
5.         Links to Other Sites and Financial Information. 
 
Parties other than CRC Lab NYC   may provide products, services or content on the Site. The Site may also contain links to other sites or advertisements for or placed by third parties, including sites that enable you to purchase products and services, such as those of Service Providers. If you access a third party site from a link on this Site, any information you disclose on that site is not subject to this Privacy Statement. It is possible that these links may be used by third parties or others to collect personal or other information about you. CRC Lab NYC is not responsible for the privacy practices of such Web sites, advertisers, or third parties or the content of such sites and it is your sole obligation to review and understand the privacy practices and policies of these other web sites. CRC Lab NYC does not control these third parties’ use of cookies, collection of information, or how they manage such information. The Site does not directly obtain financial information from you in order to purchase a product. Instead, such financial information is maintained and housed by a third party site with a payments processing center vendor, Authorize.Net, for the purpose of processing payments made to CRC Lab NYC. It is solely your obligation to review and understand the privacy practices and policies of these other Web sites, advertisers and any third parties. Click here to read Authorize.Net’s Privacy Policy.
 
6.         Opt-Out Right
 
Except as necessary for CRC Lab NYC to provide the services, information or products requested by a user, the user may opt out of having his or her personally identifiable information, which has been voluntarily provided to CRC Lab NYC through online forms, membership or registration forms and profiles or the Comments Feature, contest entries, surveys, e-mail, or another online avenue, prospectively retained by CRC Lab NYC, used by CRC Lab NYC for secondary purposes, or disclosed by CRC Lab NYC to third parties, by contacting CRC Lab NYC   via postal mail, e-mail, or telephone at the addresses set out above. (This does not apply to collection of the type of Web browser of the visitor to the Site or to information provided or collected that does not meet the description in this Section 6.)
 
As CRC Lab NYC provides the ability for a Service Provider to obtain a background screening on themselves with a third party service, the summary of such screening is made available to the Service Provider on the Site. The results of such screening may include personal information, which the Service Provider may opt to remain confidential, and the Service Provider may control which other users can view such information.  A Service Provider’s use of such service is voluntary. Service Providers, in managing their profile on the Site, may withhold certain personal information, including their home phone number(s) from access by Service Seekers.
 
7.         Comments, Notices and User Content
 
Any material or comments, including profiles, posted to any of our Web pages are public. Please refer to Section 6 of the Terms and Conditions for further detail concerning User Content and other materials submitted to the Site. As such, CRC Lab NYC   assumes no liability for the accuracy of such information, no duty to update or correct such information, and no liability for such communications arising under the laws of copyright, libel, privacy, obscenity, or otherwise.
 
8.         Privacy of Children
 
The Site is not intended for children under the age of  18   . It does not knowingly collect personally identifiable information online from visitors in this age group. Where requests for information about a medication or procedure are permitted by law, individuals requesting such information that is indicated for use in children must be 18 years of age or older.
 
9.         Access to and Ability to Correct Personal Data
 
Upon a visitor’s request via postal mail, e-mail, or telephone, CRC Lab NYC  will provide to the visitor a summary of any personally identifiable information retained by CRC Lab NYC  regarding the visitor that has been voluntarily provided by the visitor to CRC Lab NYC  through online forms, registration forms, contest entries, surveys, e-mail, or another online avenue. A visitor may modify, correct, change or update his or her personally identifiable information by contacting CRC Lab NYC via postal mail,  or email  at the  info provided above.
 
10.        Right to Change Privacy Statement
 
CRC Lab NYC  may change this Privacy Statement at any time. Notice of any new or revised Privacy Statement, as well as the location of the new or revised statement, will be posted on the Site for at least twenty (20) days after the change. It is the obligation of users returning to the Site to learn of changes to the Privacy Statement since their last visit. Any change to this Privacy Statement shall be effective as to any visitor who has visited the Site before the change was made.
 
11.        Your California Privacy Rights

If you are a California resident, California Civil Code Section 1798.83 provides you with the right to request certain information regarding disclosure of your personal information to third parties for direct marketing purposes, including a description of the categories of personal information disclosed. In order to obtain such information, please email your request to  info@crclabnyc.com  or write us at the address  provided above.